Terms of Use

Official Website Global Terms of Use

These terms of use regulate all access, browsing, usage, account interaction, commodity purchase and interactive behaviors of all visitors and registered users on this official website. This document cooperates with Terms of Purchase, Shipping Policy, Refund Policy, Customer Service Policy and Privacy Policy to constitute the complete official website usage rules. All website visitors shall read and acknowledge all content of these terms before browsing website pages, viewing product content, placing orders and using website functional services. Continuous browsing and use of website functions means full recognition and voluntary compliance with all usage clauses listed below. All consultation, complaint, function feedback and rule interpretation demands shall only be submitted via the exclusive Contact Us page on the official website.

1. Website Purpose & Eligible User Scope

This official website is built for global adult users to browse, select and purchase professional barrier-nourishing daily skincare products. The website only provides personal daily skincare commodity sales and supporting after-sales service, and does not support commercial wholesale, bulk resale, commodity secondary distribution and other profit-oriented commercial behaviors. All users accessing this website must have independent behavioral capacity and independent consumption qualification to bear corresponding behavior responsibilities.
Users under the age of majority are not allowed to use this website independently to browse product content, register website access identity and complete order payment. If minor users access the website under the guardianship of adults, relevant browsing and purchasing behaviors shall be supervised and assumed responsible by corresponding guardians. The website operation team has the right to restrict website access for users who violate user qualification rules.

2. Website Access & User Behavior Rules

Users can access all public product pages, official policy pages, homepage display content and public service pages stably under normal network environment. Users shall abide by global network access norms and cross-border network use rules during website use. Users are prohibited from carrying out the following behaviors when accessing the website: invading website backend data, tampering with website page content, interfering with normal website operation, using plug-in tools to grab website product pictures, copy product copy and steal website design content, publishing malicious comment, insulting content and irrelevant advertising content on any interactive area of the website.
Users shall protect personal browsing device, network environment and access identity independently. The website will not take responsibility for personal browsing information leakage, device abnormality and network failure caused by user use of public network, unsafe browsing devices and unofficial access links. Users shall only enter the official website through official designated access address, and refuse to click third-party imitation links to avoid property loss and information risk.

3. Intellectual Property & Website Content Protection

All original content published on the official website belongs to website independent operation assets, including but not limited to product shooting pictures, product texture description, skincare concept copy, homepage design layout, page graphic design, official service text and brand visual design elements. All website content is designed, edited and sorted independently by the operation team, and enjoys exclusive use right.
Users are allowed to browse, view and read website content for personal reference only. Any unauthorized download, screenshot, secondary editing, commercial reprint, batch copying and commercial use of website content is prohibited. Without written official confirmation, no individual or third-party platform can use website graphic and text content for commercial promotion, platform imitation and commodity publicity. The operation team has the right to pursue relevant responsibility for unauthorized content theft behaviors.
All skincare product formula orientation, barrier care efficacy positioning and daily skincare concept orientation displayed on the website are independently defined by the operation team, which cannot be arbitrarily distorted, discredited and misinterpreted by users on third-party platforms.

4. Transaction Related Usage Rules

Users who use website ordering function shall abide by all clauses of Terms of Purchase and linked service policies. The website adopts unified USD currency for all commodity pricing, order checkout, discount deduction and refund settlement links, with no extra exchange fee and transaction handling fee charged for any order.
All paid valid orders will be arranged for outbound shipment within unified warehouse processing cycle, with fixed global transit time to complete parcel delivery. The website provides permanent global free shipping for all commodities, with no order threshold and category limitation. The platform independently bears all cross-border tariffs, customs declaration fees and customs clearance auxiliary fees generated in the whole logistics process, and users do not need to pay any extra cross-border expense.
Users who complete commodity purchase enjoy unified official after-sales service right. Eligible unused commodities can apply for return following official process within valid return period after parcel sign-off. After returned goods pass warehouse inspection, the platform will complete original path refund within fixed internal refund cycle. User-initiated voluntary return logistics expense shall be borne by users independently.
Users shall submit true, accurate and complete receiving information when placing orders. Order delivery failure, parcel loss and after-sales obstacle caused by false information submission shall be borne by users independently. Users can apply for order cancellation before order outbound shipment; cancellation application will not be accepted after orders enter global transit process.

5. User Account & Information Usage Rules

Users can complete simple identity reservation on the website to generate exclusive browsing order identity, which is convenient for checking order records, logistics progress and after-sales progress. Users shall keep personal browsing identity verification information properly, and shall not transfer, lend and sell personal website access identity to third parties.
All user personal receiving information, order transaction information and consultation interaction information collected by the website are managed in strict accordance with official Privacy Policy. The website only collects necessary information for order delivery and after-sales docking, will not disclose, sell and transfer user private information to irrelevant third-party commercial institutions, and builds encrypted data storage system to protect user information security.
Users have the right to inquire, modify and apply to delete personal reserved information through the official contact page after all order and after-sales procedures are closed. The website will cooperate with user information management demands within the scope of operation permission.

6. Third-Party Service Explanation

The website cooperates with qualified third-party service providers to support normal website operation, including global logistics carriers, official payment service institutions and after-sales warehouse management teams. All cooperative third parties sign confidentiality and service agreements with the website, and only obtain minimal information required to complete supporting service work.
The website does not operate external third-party shopping links, jump advertising pages and external transaction channels. Any external links popping up on the browsing page do not belong to official website operation content, and the website will not assume access risk, property loss and information loss caused by user access to unofficial third-party links.

7. Website Operation Right Specification

The website operation team reserves legitimate independent operation rights during daily platform maintenance. The team can carry out regular website background maintenance, page function optimization, product shelf adjustment, homepage content update and policy clause optimization according to operation demands. Short-term website access instability caused by routine maintenance is a normal operation adjustment, and the website will not assume compensation liability for temporary access failure.
The website reserves the right to restrict or terminate website access right for users who violate usage terms, including malicious repeated return application, false order reporting, malicious bad faith evaluation, theft of website content and interference with official customer service work. Access restriction measures will be implemented after official behavior verification, and relevant order rights will be processed in combination with after-sales rules.
The website has the right to adjust homepage promotional content, site-wide discount intensity and preferential rules according to operation arrangement. All updated preferential rules will be displayed on homepage announcement area synchronously, and preferential benefits enjoy equal after-sales qualification as regular orders.

8. User Liability Specification

Users shall bear independent responsibility for all behaviors generated under personal website access identity, including order payment behavior, information submission behavior, platform interaction behavior and third-party communication behavior. Users shall compensate for platform operation loss, website content loss and economic loss caused by user violation of these usage terms.
The website will not assume responsibility for personal skin experience difference, subjective usage dissatisfaction, improper skincare operation effect and subjective shopping feeling that are not caused by product quality and platform service fault. Skincare effect varies from person to subject to personal skin condition, living routine and usage frequency.

9. Service Communication Rules

All problems related to website page use, function abnormality, order transaction, after-sales progress and term interpretation can only be fed back through the exclusive Contact Us page. The official customer service team will reply and process user demands following unified service standard. No unofficial social channel, private contact way and offline channel are authorized to handle website usage appeal and order business.

10. Terms Update & Validity Explanation

The operation team can revise and optimize partial clauses of these terms of use according to network rule update, cross-border service iteration and website function upgrade. Revised terms content will be published on this page synchronously, taking the latest published version as the execution standard. Continued use of website browsing and ordering functions after terms update represents user recognition of revised clauses.

11. Integrated Policy Binding Statement

These terms of use are associated with all official website policies including Customer Service Policy, Privacy Policy, Shipping Policy, Refund Policy and Terms of Purchase. All linked policies are auxiliary valid parts of these usage terms, binding all user browsing and purchasing behaviors together. We maintain stable website operation, standardized user service and transparent transaction rules, and safeguard safe, convenient and pleasant website use experience for every global user.