Terms of Purchase


Global Official Terms of Purchase

These unified terms of purchase govern all browsing behaviors, order placement behaviors, payment transactions, commodity delivery, after-sales application and all interactive shopping behaviors between this official website and all global users. This document is aligned with the website’s shipping policy, refund policy, customer service policy and privacy policy, forming a complete set of standardized shopping rules for platform transactions. This purchase terms discard complicated legal wording, redundant restrictive clauses and unfair hidden rules, formulate fair and transparent trading rules for both the platform and users, clarify bilateral rights and obligations in commodity transactions, and guarantee standardized, secure and pleasant cross-border skincare shopping experience for every user. All consultation, appeal and business docking related to purchase terms shall only be completed via the exclusive Contact Us page on the official website.

1. General Purchase Agreement

By browsing the website, adding commodities to shopping cart, completing payment and submitting order information, users confirm that they have fully read, understood and agreed to abide by all clauses of these purchase terms, as well as all linked official service policies published on the website. All commodities displayed and sold on the website are daily barrier-nourishing skincare essentials, with unified product efficacy standard, product quality standard and packaging standard for global sales. The platform reserves the right to update product introduction, texture description and usage guidance on product pages according to formula optimization and product iteration, and updated product content shall prevail on the corresponding commodity page.
This website is oriented to adult users with independent consumption capacity. Users shall ensure they have legal independent consumption qualification when placing orders, and shall not use this website for unauthorized resale, commercial wholesale, commodity counterfeiting and other behaviors unrelated to personal daily use. The platform has the right to reject order transactions and related after-sales applications for orders judged to be non-personal daily purchase orders.

2. Pricing & Unified Settlement Rules

The website implements unified global settlement standard for all transaction links. All commodity front display prices, checkout payable amount, discount deduction amount, after-sales refund amount and compensation amount are settled in unified currency. No extra exchange conversion fee, fund handling fee, cross-border transaction service fee will be charged during payment and refund procedures. All transaction fund flow is transparent and traceable, and the platform will not arbitrarily adjust commodity unit price after users complete order payment successfully.
The website launches long-term site-wide preferential discount activities for all stocked skincare commodities, with fixed maximum discount range covering full-site goods. All discount rules are public and clear on homepage notice area and product detail pages. Discounted orders enjoy equal shopping service and after-sales rights as regular-priced orders. The platform will not artificially raise original commodity price before preferential activities, nor set hidden threshold for discount use.

3. Order Placement & Payment Rules

Users shall fill in true, complete and effective receiving information, contact information and order related information when submitting orders. Inaccurate, false or incomplete information that causes delivery failure, parcel detention, order loss and after-sales failure shall be borne by users independently. After users submit orders, payment shall be completed within valid payment time specified by the system. Unpaid orders beyond valid payment time will be automatically canceled by the system to release commodity inventory.
Once the platform receives and confirms valid user payment, the order will enter official warehouse processing queue. Users shall confirm order commodity quantity, product specification and receiving information carefully before payment submission. After payment confirmation, arbitrary modification of order content is not allowed unless approved by official customer service team via the exclusive contact page.

4. Order Processing & Global Delivery Provisions

All confirmed paid orders will be arranged for warehouse sorting, quality inspection and outbound shipment within unified order processing cycle. The platform arranges global unified logistics distribution for all valid orders, with stable overall transit period from warehouse outbound to user parcel receipt.
The website implements permanent global free shipping service for all commodities on site. There is no minimum order amount limit, commodity category limit and user hierarchy limit for free shipping qualification. All orders automatically enjoy free shipping service without extra activation operation from users.
The platform independently undertakes all cross-border expenditure incurred during the whole delivery process, including import tariffs, customs declaration fees, commodity inspection fees and all customs clearance auxiliary charges. Users will not undertake any customs payment, logistics supplementary fee and extra cross-border handling cost in the whole order delivery process. The commodity price displayed on the page is the final all-inclusive consumption price that users need to pay.
Objective uncontrollable factors including routine customs inspection, regional extreme weather, local logistics scheduling adjustment may cause reasonable transit fluctuation. The platform will track parcel dynamics actively and update logistics progress timely, and reasonable transit fluctuation will not constitute platform delivery liability.

5. Order Cancellation Rights

Users can apply for order cancellation through official contact channel before orders complete official outbound shipment. The platform will stop warehouse shipment arrangement and process cancellation refund procedure accordingly. Once orders complete outbound shipment and enter global transit procedures, order cancellation application will no longer be accepted. Users can only apply for return and refund following official refund policy after receiving complete parcels.

6. Global Return & Refund Terms

All commodities sold on the official website enjoy unified global after-sales return qualification. Users can initiate eligible return application following official process within unified valid return period after signing for parcels. Return commodities must keep original intact packaging, unused status, complete accessories and no artificial damage, complying with return qualification standards stipulated in the official refund policy.
After returned eligible commodities arrive at designated after-sales warehouse and pass official integrity inspection, the platform will launch original payment path refund within unified internal refund processing cycle. Full amount actual payment will be returned without arbitrary deduction of inspection fee, service fee and packaging fee. The fund arrival time is subject to the processing rules of the user’s payment institution.
User-initiated voluntary return logistics cost shall be borne by users independently. The platform will bear return related cost only for commodity quality problem, platform delivery error and parcel damage caused by platform-side fault.

7. Commodity Quality & User Usage Specification

All skincare commodities are produced in compliance with international cosmetic production standards, pass complete safety test and skin adaptation test, and adapt to daily basic skin barrier care needs. Each product is attached with official usage guidance, ingredient introduction and skin adaptation tips on product detail pages. Users shall use commodities in accordance with official usage guidance, and conduct partial skin test before large-area facial use for sensitive skin groups.
The platform does not promise uniform skin effect for all users. Skin improvement effect is affected by personal skin condition, living habits, seasonal environment and usage frequency. Personal subjective skin discomfort caused by improper user use, excessive use and skin inherent physical difference shall not be regarded as commodity quality problem.

8. Official Communication & Information Management Rules

All order consultation, order appeal, return application, refund progress inquiry, rule consultation and service suggestion shall only be submitted through the exclusive Contact Us page. The platform does not authorize any third-party platform, private account and offline channel to handle order business, verify order information and approve after-sales applications. Users shall protect personal order information and account browsing information independently, and do not disclose order number, receiving information and transaction information to unofficial personnel.
User personal transaction information and receiving information are managed in accordance with official privacy policy. The platform collects only necessary transaction information for order fulfillment, protects user data security in full link, and will not sell or transfer user private information to irrelevant commercial third parties without user consent.

9. Platform Right Limitation

The platform reserves the right to conduct order risk review for abnormal bulk orders, high-risk cross-border orders and orders with inconsistent receiving and payment information. For orders with transaction risk, the platform has the right to suspend shipment, suspend after-sales audit and communicate with users for information verification via official contact page.
The platform reserves the right to optimize and update partial clauses of these purchase terms according to cross-border trade rules, logistics service upgrade and website operation iteration. Updated clauses will be published on this page synchronously, and subsequent order behaviors will follow the latest published terms standards.

10. Bilateral Liability Exemption

The platform shall not be liable for shopping abnormality caused by user subjective behaviors, including wrong receiving information submission, active abandonment of parcels, failure to apply for return within valid period, unauthorized disassembly and use of commodities, and violation of official commodity usage rules.
Users shall not require the platform to bear extra compensation liability for objective transit delay, personal skin adaptation difference and subjective shopping experience dissatisfaction that do not conform to after-sales refund rules.

11. Integrated Service Statement

All shopping behaviors on this website are bound by the full set of official policies including shipping policy, refund policy, customer service policy and privacy policy. All linked policies are auxiliary part of these purchase terms, with equal binding effect for user transactions. We adhere to user-oriented transaction principles, stabilize preferential commodity pricing, guarantee worry-free cross-border logistics and standardized after-sales service, and create simple, fair and reassuring skincare shopping experience for every global user.