Privacy Policy

Global User Privacy Protection Policy

This privacy policy is formulated to clarify the collection, usage, storage and protection rules of user information on this official website. This policy applies to all visitors, registered users and purchasing users who access, browse, place orders and communicate with the official website. We prioritize user personal information security as one of the core operation standards, build mild and low-information collection rules, only collect necessary user information for shopping fulfillment, strictly prohibit unauthorized information leakage, transfer and commercial use, and protect personal data and shopping privacy of every global user in an all-round way. This policy excludes complicated legal restrictive clauses, irrelevant technical tracking settings and extra information acquisition rules, and all content is simple, transparent and user-friendly for easy reading and understanding.

1. Scope of User Information We Collect

We only collect essential information that is directly required to complete order transaction, logistics delivery and official after-sales docking. We will not actively collect sensitive personal information, irrelevant daily personal data, identity background information and private life information without user voluntary provision. All collected user information falls into the following three categories, and users can independently decide whether to provide relevant information according to service demands.

1.1 Order Delivery Information

This type of information is used exclusively for global parcel outbound arrangement, cross-border logistics transit and accurate parcel delivery. It includes user designated receiving name, receiving address, contact communication information and regional receiving information. Such information is only matched with the corresponding order, used by internal logistics docking staff to complete delivery arrangement, and will not be used for any other non-delivery purposes.

1.2 Transaction & Payment Information

To complete order payment verification, fund settlement and follow-up refund processing, we will obtain basic payment feedback information generated by user payment behavior. We will not obtain complete payment account core data, payment password information and bound financial private information. All payment data is kept by official third-party payment institutions, and the website only obtains order payment result for order status confirmation. All site transactions are settled in unified USD currency, and transaction records are stored only for order reconciliation and after-sales refund verification.

1.3 Official Consultation Interaction Information

When users submit consultation, after-sales application, service suggestion and feedback via the exclusive official contact page, we will store the content of user messages and corresponding order matching information. The interaction information is only used by customer service team to reply to user demands, solve order problems and optimize platform service experience, and will not be exposed to irrelevant internal staff.

2. Purpose of Using Collected User Information

All user information collected by the official website has fixed and limited usage purposes, and we will not expand information usage scope without user consent. The legal usage purposes are listed as below uniformly.
First, complete full order fulfillment procedures, including order payment confirmation, commodity sorting packaging, global logistics shipment, parcel delivery arrangement and logistics status synchronization, ensuring orders can be delivered to users smoothly within standard transit cycle. Combined with the platform’s global free shipping and full tariff-bearing service rules, user receiving information is only used to complete customs clearance and logistics handover without extra information submission requirements for customs procedures.
Second, process official after-sales service demands, including return application verification, order refund confirmation, order problem docking and after-sales information notification. Based on the unified 60-day return rule and 5-10 days refund rule, relevant order information is used to verify order authenticity and complete after-sales warehouse inspection work efficiently.
Third, respond to user official consultation demands timely, answer questions about product efficacy, skincare usage, website discount rules, shipping policies and after-sales clauses via dedicated contact channel, and solve user shopping doubts one by one.
Fourth, optimize overall website operation experience, count public browsing preference and product popular degree in anonymous form, adjust product layout, homepage display content and service process, improve website browsing fluency and shopping convenience for global users.
Fifth, send necessary order reminder notice, logistics update notice and after-sales progress notice to users initiatively, guarantee users can grasp order dynamics in real time during shopping and after-sales cycle.

3. User Information Storage & Management Rules

3.1 Storage Duration Standard

We implement classified timed storage rules for all user information. Effective order information, interaction consultation information and transaction information will be stored during the whole order cycle including order payment, logistics delivery, parcel receipt and after-sales closed period. After an order is fully closed with completed refund, delivery and after-sales procedures, relevant user personal receiving and contact information will be automatically archived and locked. Archived personal information will not be viewed casually by daily operation staff, and will be cleared regularly after completing platform order record retention work.

3.2 Internal Information Access Management

We set hierarchical internal information access authority. Only designated customer service staff, logistics docking staff and after-sales verification staff have limited access to matching user order information. All internal staff abide by unified information confidentiality management rules, and sign internal confidentiality commitments. It is forbidden for any staff to screenshot, copy, export or privately disseminate user personal information for personal use or private profit. The platform carries out regular confidentiality inspection on internal information operation behaviors to avoid internal information leakage risks.

4. User Information Sharing & Transfer Rules

We firmly adhere to the non-transfer principle of user private information, and set strict restriction on external information sharing behaviors. Except the following necessary service scenarios, we will never sell, rent, gift or trade user personal information to external third-party merchants, marketing teams, advertising institutions and irrelevant commercial platforms for commercial profit purposes.
Permitted information sharing scenarios are limited to service supporting third parties cooperating with the platform, including global cross-border logistics service providers, official third-party payment service institutions and after-sales warehouse management teams. The shared information is limited to minimal information required to complete delivery, payment and warehouse inspection work, including only receiving address, order number and payment result. All cooperative third parties sign confidentiality agreements with the platform, and are prohibited from using user information to carry out extra marketing, message promotion and private collection behaviors.
We will not conduct cross-regional arbitrary transmission of user information without necessity, and all information transmission follows cross-border shopping information safety management standards to guarantee information transmission safety.

5. User Independent Rights For Personal Information

Every user has complete independent control right over their own personal information on the official website, and can exercise the following rights freely without threshold restriction and extra cost.
First, information inquiry right. Users can submit inquiry demands via the official contact page to check the personal information stored by the platform and specific usage records of relevant information.
Second, information modification right. Users can apply to modify wrong receiving address, contact information and reserved interactive information at any time, and the customer service team will complete information modification synchronously in a timely manner.
Third, information deletion right. After all order and after-sales procedures are fully closed, users can apply for manual deletion of personal reserved information through official contact channel, and the platform will complete information clearing within standard processing time after verifying user order identity.
Fourth, service refusal right. Users can refuse to provide non-essential information actively, and refusing to provide non-essential information will not affect normal order placement, global free shipping service, tariff exemption benefit and normal after-sales right of users.

6. User Information Safety Protection Measures

We build full-link digital protection system for website backend user data, adopt encrypted storage mode for all stored personal information, set backend access firewall and data protection mechanism, prevent external network invasion, data theft and malicious tampering of user information. For offline paper order records involving user information, unified classified locking storage management is adopted, and waste order files are destroyed uniformly to avoid offline information leakage.
Meanwhile, we remind users to protect their own website browsing device and account login information independently, do not log in the official website on unfamiliar public network devices, and do not disclose personal order information to unofficial personnel. Any consultation involving order information verification will only be processed through the official contact page, and users can identify unofficial information collection behaviors actively to protect personal privacy.

7. Minor User Privacy Protection

This official website is oriented at adult skincare consumption groups. We do not target minors to carry out commodity promotion and marketing activities, and will not actively collect personal information of minors knowingly. If guardians find that minors have submitted personal information and placed orders on the website without consent, guardians can contact us via official contact page to apply for information clearing and order follow-up processing. We will cooperate actively to complete relevant information protection work for minors.

8. Policy Update & User Notification

We may optimize and adjust partial content of this privacy policy according to platform service upgrade, cross-border service iteration and user privacy demand update. Updated policy content will be published on this page synchronously. Users can check the latest privacy protection rules on this page during daily browsing. Continued use of website browsing, ordering and consultation services represents user recognition of the latest privacy policy rules. If users have doubts about any clause of this policy, please contact us through the exclusive contact page for official explanation.

9. Supplementary Statement

We always take user privacy security as the bottom line of platform operation. Combined with the website’s worry-free shopping service including 1-3 days order shipment, 6-12 days standard delivery, global free shipping, platform full tariff bearing, unified USD settlement and standardized return refund service, we will not match user shopping behaviors with private information for commercial deduction. We keep information collection minimal, information usage standardized and information protection strict, and create safe, relaxed and private-friendly cross-border skincare shopping environment for every global user.