Refund Policy

Official Global Return & Refund Policy

This unified return and refund policy applies to all orders placed on this official website for daily skincare products. We formulate open, simple and user-oriented refund rules to reduce trial risks for every global skincare shopper, deliver transparent cross-border after-sales experience, and unify after-sales execution standards for all users worldwide. This policy removes complicated procedural restrictions, extra audit thresholds and hidden deduction rules, and coordinates with the website’s complete shopping service system including stable global logistics, full tariff coverage, site-wide free shipping and unified currency settlement. All return and refund procedures are standardized, traceable and easy to operate. Users can finish relevant application steps following official guidance without extra complicated preparation work. All service communication related to return and refund shall only be completed via the dedicated contact page on the official website.

1. Basic General Rules

All skincare goods sold on the official website enjoy equal return and refund qualification, without differentiated restrictions based on commodity price, discount activity participation, order quantity, user region and order payment method. The website adopts unified currency for all order payment, return refund and fund settlement links. All refund amounts will be settled in the same unified currency as order payment, with no extra exchange handling fee, conversion loss and service deduction generated during fund return process.
The platform undertakes all cross-border logistics risks, customs costs and tariff fees during outbound delivery. Users will not bear any customs supplementary fee, shipping fee and customs clearance expense for any valid order. This expense liability rule only covers platform outbound delivery procedures, and does not apply to user-initiated return delivery procedures.

2. Valid Return Application Term

Users can submit official return application for eligible commodities within unified valid return period after receiving parcel. The valid return period starts from the moment users complete parcel sign-off recorded by global logistics system. All unused, intact and unopened skincare products meet basic return application requirements within the valid period. We set inclusive return rules to respect users’ personal skin adaptation feeling, daily usage preference and independent shopping choice, and do not set subjective barrier to reject qualified return demands.

3. Eligible & Ineligible Return Conditions

3.1 Qualified Items For Return

Items that meet all the following standards can be approved for return and subsequent refund processing. Original outer packaging of commodities keeps complete and undamaged, product sealing state is intact without opening, extrusion, scratch and contamination. Product inner container, auxiliary accessories and attached packing parts are fully complete without loss. Products are properly stored by users, free from high temperature exposure, liquid soaking and artificial damage. Products are not used, tested or applied on skin in large area, and keep original factory selling state. Orders are not marked as non-returnable items on independent product detail pages.

3.2 Items Not Available For Return

The following situations cannot be approved for return and refund application. Products opened, used, altered or disassembled by users personally. Products with broken packaging, surface damage, stain contamination and deteriorated texture caused by improper user storage. Products discarded, partially used or mixed with external cosmetic substances. Products purchased from special limited sales channels marked non-returnable in advance. Return applications submitted beyond valid return period without prior official confirmation.

4. Return Delivery Arrangement

Once return application gets preliminary approval from official customer service team, users need to deliver eligible return goods back to the designated after-sales warehouse address provided by the platform. Users shall take charge of arranging return logistics and bearing corresponding return shipping cost for voluntary personal return behavior. The platform will not undertake return freight for user-initiated return demands. Users are suggested to adopt protective packaging during return shipment to avoid secondary damage of products in transit, otherwise the platform has the right to reject return application after warehouse inspection.
Users need to keep return logistics receipt and logistics tracking number properly, and submit relevant logistics information through official contact page timely after dispatching return parcels, to accelerate warehouse receiving inspection progress.

5. Standard Refund Processing Procedure

5.1 Warehouse Inspection Confirmation

After return parcels arrive at the platform exclusive after-sales warehouse, professional inspection staff will check product integrity, packaging completeness and return qualification strictly following unified inspection standards. Inspection results will be synchronized to users via official contact channel in a timely manner. Return applications that pass warehouse inspection will enter formal refund processing procedure directly.

5.2 Official Refund Processing Cycle

For all qualified return orders passed warehouse verification, the platform will initiate original payment path refund operation within unified fixed refund cycle. The refund cycle counts after finishing official commodity inspection and return approval. The platform completes internal refund issuance within stipulated cycle steadily, and cannot control fund arrival time affected by the processing rules of user-side payment institutions.

5.3 Refund Amount Standard

Approved refund covers full actual payment amount of corresponding commodities on the order. The platform will not deduct packaging fee, inspection fee, operation handling fee and platform service fee without public clause stipulation. If users purchase goods with site-wide discount benefits, the refund amount will be calculated based on the actual discounted payment amount paid by users. All preferential discount rights enjoyed by original order will fail automatically after refund completion.

6. Special Refund Scenario Rules

6.1 Damaged & Defective Product Refund

If users receive broken, leaked, defective or wrong dispatched products caused by platform packaging error and outbound error, users can submit picture proof via official contact page directly after receiving parcels. After official verification, users can choose free replacement service or full refund service without returning defective items. This special after-sales rule only applies to platform-side order error and product quality problem, and does not apply to damage generated by user personal receiving and storage behavior.

6.2 Order Cancellation Refund Rule

Users can apply for order cancellation before the platform completes order outbound shipment. The platform will process full order cancellation refund for unpaid outbound orders without extra deduction. Once orders finish sorting and outbound shipment and enter global transit process, order cancellation application will no longer be supported, users can only follow standard return procedure to apply for refund after parcel receipt.

7. Logistics Related After-Sales Explanation

All paid valid orders will be arranged for shipment within unified order processing cycle, with fixed global transit time for parcel delivery. For parcels delayed due to objective customs inspection, regional weather and terminal logistics scheduling, the platform will actively track logistics progress and update latest status for users. Parcel loss risk during platform outbound transit shall be fully borne by the platform. Once parcel loss is confirmed by logistics provider, the platform will provide full refund or free re-delivery solution for users directly without user loss.
Users shall fill in accurate receiving name, receiving address and contact information when placing orders. Refund application caused by wrong receiving information leading to parcel return, lost delivery and failed sign-off shall be judged and processed according to actual responsibility attribution.

8. After-Sales Consultation Channel

All demands including return application submission, refund progress inquiry, return rule consultation, inspection result appeal and special after-sales application must be submitted through the exclusive contact page on the official website. No unofficial channel can approve return qualification, advance refund progress and modify refund result. All return and refund records are reserved officially for order verification and appeal processing.

9. Policy Adjustment Explanation

The website reserves the right to optimize partial clauses of this refund policy according to cross-border service upgrade and after-sales process iteration. Updated policy content will be displayed on this page synchronously. All return and refund behaviors will follow the latest published policy standards. Continued use of website ordering service means user recognition of the full content of this refund policy.

10. After-Sales Service Commitment

We always adhere to user-first after-sales principle, match high-quality barrier-nourishing skincare products with reassuring after-sales guarantee. Combined with site-wide high discount benefits, permanent global free shipping, full tariff-bearing service and standardized order processing rules, we simplify after-sales steps, reduce user shopping worries, and create low-risk, convenient and pleasant skincare cross-border shopping experience for every global user.