Shipping Policy


Official Global Shipping & Delivery Policy

This global shipping policy applies to all order delivery arrangements, customs clearance procedures, transit rules and delivery related service standards for all commodity orders placed on this official website. This policy formulates unified global delivery rules for all regional users, clarifies order shipment arrangement, international transit rules, customs liability, delivery specification and order logistics after-sales rules. All shipping service standards are aligned with the website’s overall customer service rules, refund rules and user privacy rules to ensure consistent shopping service experience. This policy removes redundant technical clauses and complicated legal statements, adopts plain and clear expression for global users to read and understand easily. All shipping consultation, logistics appeal and delivery related service demands can only be submitted via the dedicated contact page on the official website.

1. General Shipping Rules

The official website operates stable cross-border global logistics network to complete commodity outbound, international transit and terminal distribution services for paid orders. All orders follow unified shipment arrangement standard and unified global transit cycle, with no differentiated delivery rules set for different user regions, order amount, commodity category and order payment mode. The website adopts unified currency for all shipping related supplementary settlement, order checkout and after-sales settlement links, keeping all fund settlement rules transparent and unified.
The platform independently assumes all customs clearance work and corresponding expense liability generated during the whole international shipping process. All import tariffs, commodity inspection fees, customs declaration handling fees and customs clearance auxiliary fees arising from order cross-border entry shall be borne solely by the platform. Users will not bear any customs related payment, supplementary handling cost and customs clearance service fee during the whole order delivery process.

2. Order Shipment Processing Standard

Once user order payment is verified and confirmed valid by the official system, the operation team will complete order sorting, commodity inspection, sealed packaging and outbound arrangement following fixed internal processing rhythm. All skincare commodities adopt professional cross-border dedicated packaging, equipped with leak-proof, compression-resistant and light-proof protective materials, to avoid product extrusion, leakage, breakage and contamination during long-distance international transit. Each outbound order will be attached with official order verification note for logistics docking and customs inspection.
Once the order completes outbound shipment, the system will update official logistics tracking information synchronously. Users can check real-time transit status, customs clearance progress and terminal distribution progress on the personal order page. After orders enter global transit link, users cannot modify receiving information arbitrarily without official approval, which may cause delivery suspension or parcel return.

3. Global Delivery Transit Cycle

All outbound orders follow fixed overall international transit cycle from warehouse outbound to user parcel sign off. Most parcels can arrive at designated receiving address and complete terminal distribution within conventional transit cycle. The transit cycle refers to pure international transportation and distribution time, excluding extra waiting time caused by objective external uncontrollable factors.
Objective uncontrollable factors including routine customs random inspection, regional extreme weather, local terminal logistics scheduling adjustment, regional traffic control and international logistics route adjustment may lead to reasonable transit delay. The platform logistics team will track delayed parcels actively, update latest logistics progress regularly, and feed back relevant information to users through official contact channel initiatively. Reasonable delay caused by external objective factors will not be regarded as platform shipping fault.

4. Customs Clearance Liability Specification

The platform takes full charge of full-process customs declaration, document submission and customs docking work for all outbound orders. Our professional logistics docking team prepares compliant customs declaration materials matching skincare commodity attributes in advance, standardizes commodity declaration specification, and cooperates with local customs inspection work actively to accelerate clearance efficiency.
Users do not need to fill in customs declaration documents independently, provide extra identity certification materials for customs clearance, or pay any customs related fees. The platform solves all customs detention, supplementary inspection and clearance abnormality problems independently. If individual parcels encounter customs detention requiring user simple coordination, the official customer service team will notify users and provide unified guidance through the exclusive contact page, with no extra cost generated for users.

5. Receiving Information Specification

Users shall submit complete, accurate and valid receiving name, fixed receiving address and available contact information when placing orders. Complete receiving information ensures smooth terminal parcel distribution and timely sign off. If users fill in wrong address, expired contact information, incomplete receiving location information or unreal receiving information, resulting in parcel delivery failure, automatic parcel return, parcel loss and sign off failure, relevant consequences and generated logistics cost shall be borne by users.
Users are suggested to confirm receiving information twice before completing order payment. Information modification application can be submitted via official contact page before order outbound shipment. Information modification is not supported after orders enter international transit process.

6. Parcel Abnormality Handling Rules

6.1 Parcel Damage & Missing Item Handling

If users receive damaged, leaked, broken parcels or parcels with missing inner commodities caused by platform packaging fault or transit logistics operation fault, users can take clear parcel outer package and inner commodity pictures right after receiving parcels, and submit abnormality proof via official contact page. After official verification, users can apply for commodity replacement or matching partial refund following after-sales guidance.

6.2 Parcel Loss Handling

For parcels confirmed lost by official logistics carriers during platform arranged outbound transit, the platform will verify parcel loss status quickly, and provide users with full refund service or secondary re-delivery service without extra charge. Users do not need to bear any loss compensation cost for logistics parcel loss within platform shipping link.

6.3 Unclaimed Parcel Rule

Users shall complete parcel sign off within valid receiving period after parcels arrive at local terminal logistics station. Long-term unclaimed parcels will be returned to original warehouse automatically by local logistics provider. The platform will not bear secondary delivery cost and return logistics cost for parcels abandoned or unclaimed by users actively.

7. Order Modification & Shipment Cancellation Rule

Users can submit shipment cancellation application through official contact page before orders complete warehouse outbound sorting. The platform will stop shipment arrangement and process relevant order procedures accordingly. Once orders finish outbound shipment and enter international transit link, shipment cancellation application will no longer be accepted, users can only follow official refund policy to apply for return and refund after receiving parcels.
Commodity addition, commodity replacement and receiving address revision belong to order modification demands. All modification demands can only be processed before official outbound shipment, and shall be submitted through the exclusive contact page for official audit and confirmation.

8. Shipping Related After-Sales Regulation

Shipping service rules are linked with official return and refund policy uniformly. Platform outbound shipping risk is undertaken by the platform fully, while logistics cost generated from user-initiated voluntary return shall be independently borne by users. All shipping related disputes, progress inquiries, abnormality feedback and rule consultation will only be responded and handled through the official contact page. All logistics processing records will be reserved officially for after-sales dispute verification.

9. Policy Update Instruction

We will optimize partial shipping clauses according to global logistics route upgrade, cross-border clearance rule adjustment and service iteration. Updated shipping policy content will be published on this page synchronously without separate notification for individual users. Users shall refer to the latest published policy content during order placement. Continued use of website ordering service represents user recognition of all terms of this shipping policy.

10. Shipping Service Commitment

We devote to building stable, efficient and worry-free global delivery service for every skincare user. We standardize full-link shipment management, take full customs liability, simplify user receiving procedures, solve transit and clearance abnormalities independently, and cooperate with complete return refund system to optimize cross-border shopping experience. We keep every shipping clause open and transparent, and deliver stable and reliable delivery service for every valid order.